Utilized SERVICE-NOW (‘KTech Fusion’) to generate and input user requests and asset inventory records.Utilized REMEDY v7.1 to update asset inventory records.Procured inventory of peripherals and laptop equipment on ARIBA firm-wide procurement system.Assisted in completing over 86% of users in SF and Walnut Creek office (total 850 users completed out of over 1,100) Managed daily imaging and laptop migrations for customers to Windows 10 on HP/Lenovo devices.On - site and remote support assistance included break-fix repairs, troubleshooting Windows 7&10 OS Systems, MS Office 2013, and Internal application support such as eAudit, Focus, Orion, KPMG toolbar add-ins, and other Audit/Advisory/Tax software and applications. Provided 3rd Level Support at an enterprise level corp and 1,100 user base in San Francisco.
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